Refund and Returns Policy

Effective Date: 01/12/2024

At Ezyadz.com, we strive to provide a seamless experience for all our users. However, we understand that there may be situations requiring refunds or returns. Please read our policy carefully:

1. Refund Eligibility

Refunds are only applicable under the following circumstances:

• Paid services (e.g., featured ads or premium subscriptions) fail to activate or function as promised due to technical errors on our end.
• Duplicate payments made for the same service.
• Cancellations made within the allowable refund window, if applicable.

2. Non-Refundable Services

The following are non-refundable:

• Payments for successfully posted ads.
• Services that have already been utilized or delivered.
• Any user error, including but not limited to incorrect ad category selection or payment.

3. Refund Request Process

To request a refund:

1. Email our customer support at support@ezyadz.com with the subject line: “Refund Request – [Order/Service ID].”
2. Include proof of payment, a description of the issue, and any supporting documents/screenshots.
3. Refund requests must be submitted within 7 days of the payment date.

4. Processing Time

• Refunds, if approved, will be processed within 14-30 business days from the date of approval.
• Refunds will be credited to the original payment method used at the time of purchase.

5. Returns (if applicable)

Since Ezyadz.com is a digital platform, the concept of “returns” does not apply to our services. However, if you encounter issues with digital services, please contact our support team for assistance.